Shipping & Return Policy

Shipping Policy

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). Orders placed after business hours may be processed the following business day.

Once your order has shipped, you will receive a shipment confirmation email containing tracking information.

Domestic Shipping (United States)

We currently ship within the United States only.

Estimated delivery times:

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: Available at checkout (delivery times vary by carrier)

Delivery times are estimates and are not guaranteed.

Shipping Rates & Free Shipping

Shipping charges are calculated and displayed at checkout.

We offer free standard shipping on U.S. orders over $75 (before tax, after discounts).

Shipping Delays

RIZZ Pickleball is not responsible for shipping delays caused by carriers, weather conditions, customs, or other circumstances beyond our control.

Lost, Stolen, or Missing Packages

Once an order has been marked as delivered by the carrier, RIZZ Pickleball is not responsible for lost or stolen packages. If you believe your package is missing, please contact sales@rizzpb.com, and we will assist you in filing a carrier claim when applicable.

Return & Refund Policy

Returns Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, unwashed, and in original condition
  • All original packaging, tags, and accessories must be included
  • Proof of purchase is required

Items returned in used, damaged, or altered condition may be refused.

How to Initiate a Return

To start a return, please contact sales@rizzpb.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

If your return is approved, we will provide return instructions. Unauthorized returns may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

  • A defective item
  • A damaged item
  • An incorrect item shipped by us

Original shipping charges are non-refundable, except where required by law.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Please allow 5–7 business days for the refund to process

Refund timing may vary depending on your payment provider.

Exchanges

We do not process direct exchanges.
If you would like a different item, please return the original product and place a new order.

Non-Returnable Items

The following items are final sale and not eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Custom or personalized products (if applicable)

Damaged or Defective Items

If your order arrives damaged or defective, please contact sales@rizzpb.com within 7 days of delivery with photos of the issue. We will evaluate the situation and provide a replacement or refund at no additional cost.

Contact Information

For all shipping, return, or refund inquiries, please contact:
sales@rizzpb.com